Company: Vercel
Remote: No
Posted: 2026-03-16
Status: new
Apply: https://vercel.com/careers/senior-technical-engagement-manager-us-5656954004
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Customers for LifeUnited StatesFull TimeSenior Technical Engagement ManagerCareers /Customers for LifeCustomers for LifeUnited StatesFull TimeAbout Vercel:Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.About the Role:As a Technical Engagement Manager at Vercel, you will play a pivotal role in driving customer outcomes by providing technical and operational leadership on post-sales delivery of Professional Services within customer engagements. You will collaborate closely with the account team to ensure the delivery of outcomes that align with customer business and technical goals while assisting in identification and scoping of potential future work within accounts. This role also contributes to the growth and maturity of Vercel’s Professional Services, helping build new education, migration, and development offerings and enhance delivery capabilities. This role is fully remote and will report to the Global Head of Professional Services. Occasional travel may be required.If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.Post-Sales Technical Delivery Leadership (75%)Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints.Work backwards from customer business and technical outcomes to define success criteria and delivery plans.Manage cross-functional delivery teams, including internal and external stakeholders, to ensure seamless execution.Monitor project health, identify risks, and implement mitigation strategies to ensure successful delivery.Serve as the primary point of contact for customers, fostering strong relationships and ensuring satisfaction.In-Account Expansion Leadership (10%)Partner with the account team to identify and coordinate technical pursuits, including scoping, solutioning, and estimating effort for migration programs as part of account expansion.Develop customer-tailored project proposals and statements of work (SOWs) that align with customer needs and Vercel’s capabilities.Support Vercel engineers when presenting technical solutions to customers, addressing their business and technical challenges.Collaborate with sales and solutions engineering teams to ensure alignment on customer requirements and proposed solutions.Professional Services Maturity Contributions (15%)Contribute to the development of new service offerings, leveraging customer insights and industry trends as directed by the Global Head of Professional Services.Help mature Vercel’s Professional Services delivery capabilities by defining best practices, templates, and frameworks.Help drive partner attachment and engagement on shared customersMentor and guide team members to enhance their delivery expertise.Collaborate with internal teams to refine processes and develop tools for improved efficiency and scalability.About you:You have 7+ years of experience in consulting, technical delivery, or customer-facing roles, with a focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects.You possess an understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks.You have a proven track record of leading both post-sales delivery engagements as well as account expansion efforts, ensuring customer success and satisfaction.You excel at managing cross-functional teams and stakeholders, balancing competing priorities to deliver results.You are a strong communicator, capable of translating technical concepts into business value for customers and internal teams.You have experience working with cloud platforms and DevOps practices.Bonus if you:Experience with Vercel’s platform or similar edge computing and frontend cloud platforms.Familiarity with agile methodologies and project management tools like Jira or Asana.A background in software development or engineering, enabling you to deeply understand technical challenges and solutions.Experience working in a fast-paced, high-growth SaaS or technology company.Direct experience with regulated industry customers and/or Enterprise customers.Benefits:Competitive compensation package, including equity.Inclusive Healthcare Package.Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.Flexible Time Off.We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.The San Francisco, CA pay range for this role is $178,000.00 - $260,000.00 OTE. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.Apply for RoleApply Now.Tell us why you’d be a good fit for the Senior Technical Engagement Manager role.First NameLast NameEmail AddressPhone NumberResumeUpload your resumeResume should be a PDF under 3.5MB.Can you name what modern web architectures, including headless CMS, composable commerce, and frontend frameworks you're most deeply knowledgable in? Do you currently reside in SF/NY? Or considering relocation?YesNoAre you currently based in any of these countries? Please note these are the only countries where we are accepting applicationsUnited StatesGermanyUnited KingdomArgentinaAustraliaCanadaIndiaJapanOtherWill you require Visa Sponsorship now, or in the future?YesNoYour authorization to work in the country where you live. Please choose the option that describes your work authorization.
I am authorized to work in the country due to my nationalityI am authorized to work in the country based on a valid work permit and do not need a company to sponsor my visaI am authorized to work in the country based on a valid work permit which needs to be sponsored by the company I work forI am not authorized to work in the country and need visa supportOtherDo you live in one of the following states?
Alabama, Alaska, Delaware, Kansas, Maine, Mississippi, Montana, Nebraska, New Mexico, North Dakota, South Dakota, West Virginia, or Wyoming.YesNoBy submitting my application, I acknowledge that I have read and understand Vercel’s Job Applicant Privacy Notice Acknowledge/ConfirmPlease double-check all the information provided above. Ensuring accuracy is crucial, as any errors or omissions may impact the review of your application.I have reviewed and confirmed that all the information provided is accurate and complete.U.S. Standard Demographic Questions.At Vercel, we value belonging and believe in fostering an environment where a diversity of perspectives can thrive. As part of this commitment, we invite you to voluntarily provide demographic information. Your responses will be used (in aggregate only) to help us better understand the diversity of our applicants and identify areas of improvement in our recruitment and hiring process. Your responses, or decision not to respond, will be kept confidential and will only be used in aggregate form for diversity and inclusion efforts. This information will not be associated with your specific application and will not be disclosed to the hiring team or used in the hiring decision in any way.Individuals seeking employment are considered without regard